Privacy Policy

XILTEK PRIVACY POLICY

Last updated: October 3, 2026

1. OVERVIEW

This policy explains what information Xiltek LLC (“Xiltek,” “we,” or “us”), collects when you visit xiltek.com, place an order, request a quote or parts, or contact us, and how we use it.

2. INFORMATION WE COLLECT

Information you give us: your name, business name, email address, phone number, billing and shipping addresses, the products or parts you ask about, model and serial numbers, and any message you send us.

Payment information: payments are handled by Stripe through our secure checkout. We never see or store your full card number.

Information collected automatically: your IP address, browser and device type, and which pages you view, so we can keep the site working and see how it is used.

3. HOW WE USE IT

To process, ship and deliver your orders.

To answer your questions, quotes and parts requests, and to handle warranty and returns.

To send order confirmations and shipping updates.

To keep our website secure and to understand which pages and products people find useful.

To meet legal and tax obligations.

4. ANALYTICS, COOKIES AND SERVICE PROVIDERS

We use a small number of trusted services to run the site:

Google Analytics, to measure how many people visit and which pages they view. It uses cookies and reports in aggregate. You can opt out with Google’s browser add-on at tools.google.com/dlpage/gaoptout.

Stripe, to process payments securely.

Wix, which powers our store, checkout, orders and contact forms.

Cloudflare, which hosts and protects our website and may set security cookies.

Freight carriers, who receive your name, delivery address and phone number so they can deliver your order.

We also use basic cookies that keep your cart and site preferences working. You can block or delete cookies in your browser settings, but parts of the site, such as the cart, may not work without them.

5. SHARING

We do not sell your personal information. We share it only with the providers listed above so we can run the site and deliver your order, and when the law requires it.

6. SECURITY AND RETENTION

We use reasonable measures to protect your information. We keep order, warranty and support records for as long as we need them to serve you and meet our legal obligations.

7. CHANGES

We may update this policy from time to time. The date at the top shows when it was last changed.

8. CONTACT US

Xiltek LLC. Email info@xiltek.com or call 602-800-8884.