Shipping Policy

XILTEK SHIPPING POLICY

1. OVERVIEW

Xiltek offers free shipping on all orders via standard LTL (less-than-truckload) freight, within the 48 contiguous United States only. Shipping is not available to residential addresses. Please review this policy carefully, particularly the freight inspection procedures in Section 5, as they directly affect your ability to file a damage claim.

2. SHIPPING COVERAGE AND COST

Free shipping applies to all orders shipped to the 48 contiguous U.S. states.

Free lift gate delivery is included. Please let us know in advance if your location has a loading dock or forklift access, as this may change delivery requirements.

Delivery is curbside only.

The customer is responsible for handling and moving the equipment once it has been unloaded from the truck.

All shipping is handled by domestic freight carriers, which may include UPS, FedEx, XPO, R+L, Forward Air, or similar carriers depending on your location.

3. ORDER PROCESSING TIME

Orders paid for before 12:00 PM (noon) will ship the same business day. Orders paid for after 12:00 PM will ship the following business day.

4. DELIVERY RESTRICTIONS

THERE IS NO SHIPPING TO RESIDENTIAL ADDRESSES. Delivery to certain locations, such as malls or other restricted-access sites, may also not be possible. If you have any questions about whether your address or location is eligible for delivery, please contact Xiltek before placing your order.

5. FREIGHT INSPECTION PROCEDURE — WHAT TO DO WHEN YOUR ORDER ARRIVES

This is the most important part of the shipping process. Following these steps protects your ability to file a claim if your shipment was damaged in transit.

When the freight arrives, inspect the exterior packaging carefully before signing anything.

IMPORTANT: REFUSE DELIVERY OF ANY ITEM WITH SIGNS OF DAMAGE. Signing the bill of lading confirms that there is no carrier damage and that you accept the unit as delivered.

Unpack your order immediately and inspect it for both visible and concealed damage while the driver is still present.

Take your time. There is no need to rush, even if the driver seems eager to move on to their next delivery. DO NOT SIGN the delivery paperwork until you have thoroughly checked all items. The driver is responsible for waiting until the shipment has been fully inspected and signed for.

In our experience, the more urgent a driver seems about getting the form signed, the more likely it is that the shipment has sustained damage. Inspect thoroughly and note any potential damage directly on the delivery receipt or bill of lading.

If any damage is discovered, keep all shipping cartons and inner packaging intact and refuse the shipment.

6. AFTER THE DRIVER LEAVES

Once you sign the delivery paperwork and the driver leaves, responsibility for reporting any damage shifts to you. At that point, damage must be reported directly to the freight company, and Xiltek cannot be held liable for damage discovered after delivery has been accepted and the driver has departed.

7. PACKAGING RETENTION

Please do not discard or destroy the crate or box your unit shipped in until you are certain you will not need it. If a return is required for any reason, the freight carrier cannot pick up the unit without proper packaging in its original, as-shipped condition.

8. IF YOU REFUSE A SHIPMENT

If you refuse a shipment due to visible or suspected damage, please contact Xiltek immediately afterward so we can help resolve the issue and arrange next steps.

9. QUESTIONS OR CONCERNS

For any questions or concerns regarding this policy, please contact us.